Work their hours, plan your shifts
UK business hours run from about 1 PM to 10 PM in Pakistan, and US East Coast hours from about 6 PM to 3 AM. Plan shifts around the market you call most, and give the team a clear handover time.
- UK: roughly 1 PM-10 PM PKT
- US East: roughly 6 PM-3 AM PKT
- Check daylight saving changes in March and November
Internet comes first
Browser calling needs a steady connection more than a fast one. Use a wired connection where you can, keep a backup (a second provider or a mobile hotspot), and avoid big downloads on the same line during calling hours.
- Wired or strong Wi-Fi
- A backup connection for load-shedding or outages
- A UPS for the router and modem
A headset, not laptop speakers
A basic USB headset with a noise-cancelling microphone removes echo and background noise. Test it before every shift.
- USB headset with mic
- Quiet room or partition
- Test call before the shift
Call from a number they recognise
Customers are more likely to answer a local number. A US, Canadian or UK number lets you call and receive calls as a local business, from your browser in Pakistan.
- Choose the country you sell to
- Callbacks ring in your browser
- Voicemail catches missed calls