01

Check the basics

Confirm the microphone is not blocked, your headset is selected and the output is not muted.

  • Browser permission
  • Operating system device
  • Headset volume
02

Share useful evidence

Send support the time, your account email and the visible error. Never send API keys or passwords.

  • Describe incoming or outgoing
  • Include the relevant status
  • Use the support form or WhatsApp